Privacy Policy
Effective Date: December 4, 2025MountainDraw Canada ("we," "us," or "our") is committed to safeguarding your privacy and personal information. This policy outlines how we collect, use, and disclose the personal information of our users, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
Collection of Personal InformationWe collect personal information when you register an account, purchase tickets, contact support, or interact with our platform.
Types of Data Collected:
- Identity Data: Name, Date of Birth (to verify age 18+).
- Contact Data: Email address, phone number, mailing address, and province of residence.
- Transaction Data: Details of the tickets you order, purchase history, and payment method details (Note: We do NOT store full credit card numbers; we use PCI-compliant third-party processors).
- Technical Data: IP address, browser type, device type, location data, and operating system.
Use of Personal InformationWe use your personal information mainly to provide and improve our services, including:
- Fulfilling Orders: Processing your ticket selections, placing orders with official draw providers, and sending confirmation emails.
- Identity and Age Verification: Confirming you are 18 years or older, as required by responsible play regulations.
- Communication: Sending transaction confirmations, security alerts, service updates, and marketing communications (with consent).
- Security: Detecting and preventing fraud, unauthorized activity, and ensuring the security of our platform.
- Improvement: Analyzing usage data to enhance website functionality, content, and user experience.
We will only use your personal information for the purposes it was collected for, unless we reasonably consider that we need to use it for another purpose that aligns with the original one.
Disclosure of Personal InformationWe do not sell your personal data. We may share your information only with the following third parties under strict confidentiality agreements:
- Official Draw Providers: Your name, selected numbers, and transaction details are shared to complete the purchase of official tickets.
- Payment Processors: Secure, PCI-compliant third parties (e.g., banks, payment gateways) to process financial transactions.
- Analytics Providers: Companies like Google Analytics to help us analyze website usage (data is generally anonymized).
- Legal Requirements: To comply with legal obligations, such as responding to a subpoena, court order, or regulatory request from Canadian authorities.
Security and StorageWe take reasonable steps to protect your personal information using physical, electronic, and procedural safeguards appropriate to the sensitivity of the information. This includes:
- Using SSL encryption for all data transmission.
- Restricting internal access to personal data on a need-to-know basis.
- Using secure servers located within Canada or jurisdictions with comparable privacy protection.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Your Privacy Rights (PIPEDA)As a Canadian platform user, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Withdraw Consent: Withdraw your consent to the use and disclosure of your personal information, subject to legal or contractual restrictions.
To exercise any of these rights, please contact our Privacy Officer using the contact details provided below.
Changes to this Privacy PolicyWe may update this policy periodically. The revised policy will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy whenever you access our services.
Contact Our Privacy OfficerIf you have questions or concerns about this policy or our privacy practices, please contact:
Privacy Officer, MountainDraw Canada
Address: 123 Front St W, Toronto, ON M5J 2N1
Email: privacy@mountain-draw-canada.com
